Frequently Asked Questions
Everything you need to know about your Oreylo experience.
How can I track my Oreylo order?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to our carrier's website to monitor your delivery in real-time.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn items in their original packaging with tags attached. Please visit our returns portal to initiate a refund or size exchange.
Which payment methods do you accept?
Oreylo accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.
Do you ship internationally?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated automatically at checkout.
How do I ensure I choose the right size?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements against a similar garment you already own for the perfect fit.
Are your materials sustainably sourced?
At Oreylo, we are committed to ethical fashion. We prioritize organic cotton, recycled polyester, and eco-friendly dyes to minimize our environmental footprint.